Microsoft Corp. this week shipped the long-awaited update to its customer relationship management (CRM) software. Microsoft Dynamics CRM 3.0 marks the first key enhancement to the CRM tool the Redmond, Wash.-based vendor initially launched three years ago. The new “Dynamic” tag to the software introduces an emerging product line that comprises two business suites, ERP and CRM, said Garth Dean, director of Microsoft business solutions for Microsoft Canada in Mississauga, Ont. ...
Research in Motion Ltd. (RIM) and NTP Inc. are in talks with a mediator in a possible attempt to settle their legal dispute, which could result in an injunction on the sales of the BlackBerry handheld and e-mail service in the U.S., according to a RIM executive....
A 10-point drop in the estimated 35 per cent global software piracy rate would create 2.4 million jobs and US$400 billion in economic growth over four years, according to a study released by a software trade group Thursday. ...
The standard for the broadband wireless technology known as mobile WiMax has been approved. Mobile WiMax networks will allow customers to wirelessly access the Internet anywhere they may be in a city. The Institute of Electrical and Electronics Engineers Inc. (IEEE), a international standardization body, ratified the 802.16e standard, also called mobile WiMax....
Microsoft's Web Platform for developing and deploying Web applications is being bolstered by the imminent shipment of Windows Server 2003 R2, a company official said. Through the new OS and other recent products such as Visual Studio 2005, the Web Platform supports high-volume Web sites, increases developer productivity and improves security, according to Brian Goldfarb, lead product manager for Web Platform and Tools at Microsoft....
If CRM vendor Saleforce.com Inc. has its way, client-server-based applications will be diminished, as on-demand business models gain momentum. The success of Web-based on-demand services would not be restricted to the customer relationship management (CRM) space, but would extend to other business process apps as well. That's because such services are relatively low-cost, less risky and uncomplicated. ...
The Canadian high-tech sector appears to be on an even keel, according to a recent survey by Mercer Human Resource Consulting. Pay levels show smooth and stable growth. The result is greater optimism and among IT professionals, Mercer says....
In this exclusive interview - conducted at Siebel's recent CustomerWorld conference in Boston - Bruce Cleveland, senior vice-president and general manager, products at Siebel Systems, discusses the "next wave" of CRM with IT World Canada's Web editor, Joaquim P. Menezes. Listen to the audio, read the transcript.
Canada's advanced technology organizations have pooled their event calendars into a single online tool called "@CANADA". This is an advanced tool that can be searched by Region (city or province), by Interest (such as tax credits), by National view, and by Advanced Search of each specific organization across Canada, or by search words.
Converged devices are becoming a must-have for the businessperson on the go. IT World Canada recently tested two of the newer devices on the Canadian market, the PocketPC 6700 from UTStarcom and the Treo 650 from Palm.
This white paper covers what is needed for small and medium-sized businesses to successfully implement and maintain database applications - limitations of budget, time, and expertise. It also looks at such issues as ease of use, reliability, and manageability of relational databases.
Oracle Database 2 Day DBA is a database administration quick start guide that teaches you how to perform common day-to-day database administrative tasks. The goal of this tutorial is to give you adequate information to help you understand the concepts behind the Oracle Database. It teaches you how to perform all common administration tasks needed to keep the database operational, including how to perform basic troubleshooting and performance monitoring activities.
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